Shipping and returns
FAE NUIT ships its products worldwide. Pre-order orders will be shipped after the day according to the given date stated under the product. If a product is in stock, we aim to ship the orders within 2 working days. Below is the shipping time per location. We use the shipping service of [to be determined].
The Netherlands: 1-2 working days
Europe: 3-5 working days
America, Asia, and ROTW: 5-10 working days
Due to the exclusivity that FAE NUIT wants to guarantee, it is possible that your ordered product is out of stock. You will receive an email about this and our apologies in advance, and we will be happy to help you find a suitable solution.
The costs of shipping are shown below.
The Netherlands: FREE SHIPPING
Europe: FREE SHIPPING
America, Asia, and ROTW: [to be determined]
Returns and exchanges
If you are not satisfied or have doubts about your purchase, you have the option to return or exchange the products. When you return the order within 14 days of receiving and add the completed return form, the refund process will start. Once the returned products have been received at our location, the money will be refunded using your original payment method. This can take up to 10 working days after receiving it. Returns will only be accepted if the products are in unworn and unused condition, with the original packaging and labels attached.
The exchange of products is done in the same way as the returns. You can place a new order on the website. It is not possible to settle orders.
The return or exchange of products is at the expense of the customer, whereby FAE NUIT cannot be held liable for any damage or loss during the return process. The label is not responsible for any delays caused by clearing the products. We will be glad to help you buy a label, so you can send your package to us. We will not buy the label for you.
Products purchased on sale cannot be returned, only exchanged once for a different size where possible. The exchange value is at cost at purchase.
How to return
Step 1: Put the unworn and unused products in the original packaging including the original tags attached to the products
Step 2: Complete the enclosed return form for quick processing. State which items you are returning and explain why.
Step 3: You can purchase a return label online at the post order or at any post office at your own expense and send it to the return address below. FAE NUIT does not buy a return label for you.
FAE NUIT HQ
Step 4: Shipping to our office can take up to 2 weeks depending on your location. The processing of your return and the refund can take up to 10 working days. You will receive a confirmation email as soon as your return has been processed.
Still have any questions? Please contact us: firstname.lastname@example.org